Booking terms
Who you are booking with
Your booking is with WDF Properties Ltd, a company registered in Gibraltar under number 111607.
Our registered address is 57/63 Line Wall Road, Queensway, Gibraltar GX11 1AA.
We trade under Gibraltar business licence BL180536.
You can reach us at contact@gibhavens.com or on +350 56002729.
What you are booking
You are booking the right to stay in the apartment on the dates shown in your confirmation. Stays are for tourism or business, run for at least 2 nights, and last no longer than 30 nights.
The apartment cannot be used as your only or main home. Your booking gives you a licence to occupy the apartment and does not create a tenancy.
If you book through Airbnb, Booking.com or another platform, that platform's payment, cancellation and damage rules apply in place of the ones below. Our house rules and arrival arrangements still apply.
Corporate stays may be covered by a separate written agreement, including any invoicing arrangements. Where that agreement differs from these terms, the agreement applies.
Booking and payment
Bookings made on this website are paid in full by card when you book. Prices and payments are in pounds sterling, and your card provider may charge you to convert currency.
Payments are handled by Stripe, and we never see your full card details. Stripe keeps your card securely so that we can make any of the charges allowed under Damage and extra charges below, and you agree to that when you pay.
Your booking is confirmed once the payment succeeds and we have sent you a confirmation email.
The price you see before you pay is the price you pay. It includes the nightly rate, the cleaning fee and Gibraltar's Sustainable Tourism Tax, each shown separately before you confirm. There are no booking fees.
The Sustainable Tourism Tax is charged for each adult, for each night. Children aged 12 and under are not charged it, so the amount changes if your nights or the number of adults change.
If the apartment is taken for your dates while your payment is being processed, the payment is refunded in full automatically and we will tell you by email.
Cancelling your booking
To cancel, email us at contact@gibhavens.com. We count the days from when we receive your email to your arrival date, using Gibraltar time.
| When you cancel | Nightly rate refunded | Cleaning fee and Sustainable Tourism Tax |
|---|---|---|
| More than 14 days before arrival | All of it | Refunded |
| 7 to 14 days before arrival | 50% | Refunded |
| Less than 7 days before arrival | None, because the nights are unlikely to be sold again | Refunded |
Refunds go back to the card you paid with, normally within 10 working days.
The 14-day cooling-off period for online purchases does not apply to accommodation booked for particular dates. Your cancellation rights are the ones set out here.
If you do not arrive, or leave early
If you have not arrived or been in touch by 12:00 on the day after your arrival date, we treat the booking as cancelled and may let the apartment to someone else. The nightly rate is not refunded, but the cleaning fee and the Sustainable Tourism Tax are.
If you leave early, the nightly rate for the nights you do not use is not refunded. Tell us when you leave and we will refund the Sustainable Tourism Tax for those nights.
Changing your dates
Email contact@gibhavens.com to ask for a change. We do not charge a fee for changing dates, and any change depends on the new dates being available.
If the new dates cost more, you pay the difference. If they cost less, we refund the difference.
- More than 14 days before arrival: we will move your booking, and any later refund is then based on your new arrival date.
- 14 days or less before arrival: a change is at our discretion, and any later refund is still based on your original arrival date.
If we have to cancel
We will only cancel your booking if something makes the apartment unusable or unsafe, or in circumstances outside our control. If that happens, we will offer you another apartment where we can, and refund you in full where we cannot.
Our liability in that case is limited to what you paid us, subject to Your rights as a consumer below.
Arriving and leaving
Check-in is any time after 15:00 on your arrival date, and check-out is by 10:00 on your departure date. Arriving earlier or leaving later has to be agreed with us in advance.
Check-in and check-out are self-service, using a key safe. We send you the access details before you arrive, and they must not be shared with anyone outside your booking.
When you leave, lock the apartment and return all keys to the key safe by 10:00.
Who can stay
The person who books must be at least 18, and is responsible for everyone staying under the booking. Guests under 18 must stay with an adult.
The apartment is let to the number of guests on the booking, and that number must not be exceeded. Children and babies count towards it.
We may ask the person who booked for photo ID before giving access. If it is not provided when we ask, we may refuse access.
House rules
- No smoking anywhere in the apartment, including balconies and terraces. The charge for smoking is set out under Damage and extra charges below.
- Pets are not permitted. If you need an assistance animal, please contact us before booking.
- No parties or events, and no overnight visitors beyond the guests on the booking.
- Please keep noise down between 22:00 and 08:00. These are residential buildings and the neighbours live there.
- You must not sublet the apartment or pass your booking to anyone else without our agreement.
- Please follow any building rules we give you, including those for shared areas.
Ending a stay early
We may end your stay if you or your guests seriously break these terms — by holding a party, exceeding the guest limit, causing serious disturbance or damage, or breaking the law at the apartment.
We will warn you first where it is reasonable to do so. If we end your stay, you must leave when asked, and the nightly rate for the remaining nights is not refunded.
Getting into the apartment during your stay
We or our contractors may enter the apartment during your stay for an emergency or an urgent repair, or to deal with a serious breach of these terms. We will give you notice whenever we can.
Damage and extra charges
We do not take a security deposit. For bookings made on this website, the charges below are made to the card you booked with.
- Damage or missing items: the reasonable cost of repair or replacement, beyond fair wear and tear.
- Smoking: £150 for specialist cleaning and airing. If the actual cost is higher, we charge the reasonable actual cost.
- Lost keys: the reasonable cost of replacing the keys and, if it is needed, the locks.
- Leaving later than agreed: the reasonable cost that causes us, including extra cleaning or rehousing the next guest.
We will tell you what the charge is for and show you the evidence before we charge you. We will normally do that within 7 days of check-out, unless the problem could not reasonably have been found by then.
If we cannot take the payment from your card, you still owe the amount.
If something is wrong
Please tell us as soon as you notice a problem, through your stay page, by email or by phone, so that we can try to put it right while you are still with us.
You can send a complaint to contact@gibhavens.com, or to our registered address. We aim to reply within one business day.
Our responsibility to you
Please look after your belongings. We are not responsible for their loss or damage unless we caused it through our own negligence or by breaking these terms.
We are not responsible for interruptions outside our control, such as utility or internet outages, or work by others in the building. We will help where we reasonably can.
Flight, border or travel disruption does not change the cancellation terms unless we are the ones cancelling your booking, so we recommend travel insurance.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
Your rights as a consumer
Nothing in these terms limits any right you have under Gibraltar consumer law, including where an apartment is not as described.
Law and language
These terms are governed by the law of Gibraltar, and disputes may be brought in the courts of Gibraltar. That does not remove any right you have to bring a claim where you live.
The terms shown to you when you book are the ones that apply to your booking. They are published in several languages, and if there is any difference between versions, the English version applies.
Last updated: 2026-11-12